Thank you for shopping at Benameles.com! We are committed to providing transparent, reliable, and convenient shipping services to customers worldwide. Below is our complete shipping policy.

1. Shipping Fees & Delivery Options

  • Standard Global Shipping: Flat rate of $14 USD, covering most countries and regions around the world.
  • Express Shipping: Flat rate of $25 USD, with priority processing for faster delivery.

2. Processing Time After your order is confirmed, we typically prepare, quality-check, pack, and ship within 1-3 business days (excluding weekends and public holidays).

3. Estimated Delivery Time

  • From the shipment date, standard delivery is expected to arrive in 15-25 business days.
  • Express shipping is usually significantly faster (exact time depends on your destination). Note: Total delivery time = processing time + transit time. All times are estimates and subject to actual logistics performance.

4. Important Notes

  • Customs Duties & Taxes: Any import duties, VAT, or local taxes are the buyer’s responsibility. We cannot predict or pay these fees on your behalf (some countries may be exempt).
  • Possible Delays: International shipping may be affected by customs clearance, holiday peak periods, severe weather, natural disasters, carrier adjustments, or incomplete/incorrect shipping addresses. We will do our best to assist with tracking.
  • Order Tracking: Every order includes a tracking number, which will be emailed to you once shipped. You can also check real-time status in the “My Orders” section on our website.
  • Late Delivery: If your order has not arrived more than 45 days after the shipment date, please contact our customer service immediately. We will actively track and assist you.
  • Address Accuracy: Please double-check your shipping address (including postal code, street number, and apartment details) when placing an order. Incorrect or incomplete addresses may cause delays or returns.

5. Other Important Information All delivery times are estimates only. Actual arrival depends on logistics conditions. If you have any questions, feel free to contact our customer service team anytime.